City of Perrysburg

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Citizen Feedback

Commitment to Service

The Perrysburg Police Division is committed to providing the citizens and visitors of our community with quality law enforcement services and to treating every person in a courteous, helpful, and responsive manner. We believe integrity is the basis for community trust and we set high standards for the personal and professional conduct of all our employees.

The Division recognizes that occasionally citizens may not be pleased with the police service provided. The nature of the job means that some people will be unhappy: traffic citations are issued; arrests are made; public peace and safety must be maintained. Other times, misunderstandings cause dissatisfaction; citizens may not always be fully aware of how laws are interpreted and enforced, of the authority and discretion granted to police officers, or of the policies and procedures concerning officer conduct. Finally, since police officers are human beings, they can make mistakes, exercise poor judgment, or act in an unprofessional manner.

At the Perrysburg Police Division, we hold ourselves to high standards of moral, ethical, and professional conduct. Your cooperation helps guarantee that we consistently meet those standards. Any person having a question, comment, or complaint about police service in our community is invited to contact the Perrysburg Police Division to bring those concerns to our attention. The following instructions will ensure that your concerns are handled promptly and professionally.

Questions or Inquiries

If you wish to inquire about laws, policy, and procedure, or the handling of a particular police matter, please stop by the Perrysburg Police Division at 330 Walnut Street, Perrysburg, OH 43551, or call the station anytime at 419-872-8001.

If the appropriate person is not immediately available, the dispatcher will take your phone number and have your call returned at the first available opportunity. Due to the nature of police work, calls sometimes cannot be returned immediately, so we appreciate your patience and understanding.

Commending Superior Performance

If you wish to commend the actions of any employee of the Perrysburg Police Division, you may ask to speak to the employee’s supervisor to verbally communicate your praise; or write a letter to the Chief of Police explaining your praise.

Commendations received by the Chief of Police for any Perrysburg Police Division employee will be forwarded to the employee and may be included in their permanent personnel record.

Depending upon the nature of the commendation, the employee may be officially recognized by the Division or may be considered for other Division/Community awards or recognition. Letters of commendation should be mailed to the following address:

Chief Patrick Jones
Perrysburg Police Division
330 Walnut Street
Perrysburg, OH 43551

Or emailed to:

Complaints or Accusations 

If you have a serious complaint against the Division or any of its employees, you are encouraged to make that complaint in person at the Police Station. The dispatcher will take the necessary information and contact a supervisor to take your complaint.

The supervisor will assist you in completing a Citizen Complaint Form, which asks you to provide the following information: your name, address, phone number, date and time of the incident, the name(s) of the employee(s) involved, as well as a brief description of your complaint. You will be given a copy of this form as a receipt that your complaint has been received.

Your complaint will be thoroughly investigated. During the investigation process, you may be contacted for additional information about the incident.

Typically, you will be notified of the outcome of the investigation within 45 days. However, the investigation of more serious allegations may take longer. All complaint investigations will result in one of the following findings:

Sustained – When the investigation discloses sufficient evidence to establish that the act occurred and that it constituted misconduct.

Not Sustained – When the investigation discloses that there is insufficient evidence to sustain the complaint or fully exonerate the employee.

Unfounded – When the investigation discloses that the alleged acts did not occur or did not involve Division employees. Complaints that are determined to be frivolous will fall within the classification of unfounded.

Exonerated – When the investigation discloses that the alleged act occurred but that the act was justified, lawful, and/or proper.

Policy Failure – The complaint is true, but the actions of the employee were not inconsistent with current Division policy.

Based upon the findings of the investigation, a policy or procedure may be reviewed or changed, or an employee disciplined. The Perrysburg Police Division will notify you of any action taken.